Abbreviations and meanings For   the   purposes   of   these   booking   conditions   terms   such   as   ‘us’, ‘we’   and   ‘our’   shall   mean   Somme   Battlefield   Tours   Ltd   (the   tour ‘organiser’).   ‘Tour’   refers   to   both   Self-Drive   and   Conducted   Tours unless   otherwise   stated.   The   term   ‘you’   refers   to   the   person making   the   booking.   ‘Party’   and   ‘group’   means   those   persons travelling   with   you,   on   behalf   of   whom   you   are   making   the booking. How to book Please   contact   us   by   ‘phone   or   e-mail   to   make   a   booking   and/or to seek clarification on any aspect of the tours offered. No   contract   shall   exist   between   you   and   us   until   your   booking   is confirmed    in    writing    by    us,    such    confirmation    including    our standard   ‘Terms   and   Conditions’   which,   together   with   our   letter, shall   form   the   basis   of   the   contract   between   you   and   us.   You may   cancel   a   tour   within   7   days   of   receipt   of   your   first   tour confirmation   letter   or   email   and   receive   a   full   refund   should   you not   agree   with   what   is   stated   (but   subject   to   the   conditions outlined under ‘Cancellations’ below). Payment Deposit A   deposit   of   £80   per   person   or   25%   of   the   total    tour   cost, whichever   is   the   greater,   is   payable   on   booking   either   a   self-drive tour. Payments   can   be   made   either   by   credit   or   debit   card   (Visa   or MasterCard).      Cheques   are   no   longer   accepted.      All   credit   card payments   are   paid   direct   to   our   Trust   Account   (see   Security   of Payments). All   payments   must   be   made   in   GB   Pounds   Sterling   (credit   card payments   for   those   living   outside   the   UK   are   usually   converted automatically). Final balance If    you    do    not    pay    in    full    when    booking    your    tour,    your outstanding   balance   is   payable   not   less   than   56   days   prior   to your   date   of   departure.      If   the   balance   has   not   been   paid   by   48 days    prior    to    departure,    we    have    the    option    to    cancel    your booking   and   levy   the   cancellation   charges   set   out   below   under ‘Cancellations’.      Self-Drive   Battlefield   Guide(s)   will   be   forwarded on receipt of the final balance. Security of Payments We    fully    comply    with    the    provisions    of    the    Package    Travel, Package    Holidays    and    Package    Tours    Regulations    1992    (EEC Directive    90/314).    In    accordance    with    these    regulations,    all payments    made    to    Somme    Battlefield    Tours    Ltd.,    either    as deposit   or   final   settlement   (including   all   credit   card   payments), are    held    in    a    separate    trust    account    (Barclays    Bank    plc, Wimborne,   Dorset   A/c   No.   40812048)   and   in   accordance   with   the above   regulations   cannot   be   released   to   Somme   Battlefield   Tours Ltd.   until   the   specified   tour   has   taken   place.      This   regulation guarantees   a   full   refund   of   all   monies   paid   in   the   most   unlikely event   of   us   failing   to   provide   the   tour   booked   (which   in   20   years has never happened). Cancellations In   the   unlikely   event   of   us   having   to   cancel   a   tour,   for   whatever reason,   we   will   inform   you   as   soon   as   possible.      You    will   have   the choice    of    accepting    either    an    alternative    tour    or    having    an immediate full refund  of all monies paid (including deposit). Should   it   be   necessary   for   either   you   or   any   member   of   your party   to   have   to   cancel   a   booking,   then   the   person   making   the booking    must    notify    us    in    writing.    The    cancellation    will    be effective   from   the   date   this   written   communication   is   received   by us.   You   may   substitute   another   person   in   the   place   of   any   of your group at no extra charge. A   request   to   change   a   previously   booked   tour   to   another   date shall   be   deemed   to   be   a   cancellation.      However,   at   our   discretion, will   endeavour   to   make   minor   changes   if   requested   but   cannot guarantee   the   availability   of   hotel   and/or   Channel   crossing   for any   new   tour   dates,   in   which   case   the   above   provision   shall apply. The   following   scale   of   cancellation   charges,   that   is   the   money you   will   forfeit   should   you   cancel   a   tour,   shall   apply   to   all   tours (clear days notification relative to date of departure): More than 56 days       -             tour deposit                                            (but see below) 56 - 28 days         - 50% of tour price 27 - 15 days         - 70% of tour price 14 days or less      - 100% of tour price If   either   payment   in   full,   or   50%   of   tour   cost,   has   been   made   in advance   of   the   above   56   day   period,   and   as   a   result   all   guide material   has   been   provided,   then   the   forfeitable   tour   deposit shall   be   50%   of   the   total   tour   cost   should   the   tour   be   cancelled for    any    reason    at    any    time    (i.e.    even    if    outside    the    above mentioned ‘56 day’ period). ‘Force Majeure’ We   accept   full   responsibility   for   ensuring   that   the   services   we contract   to   provide   are   to   a   reasonable   standard,   subject   to   the
provisions   of   ‘force   majeure’.       This   provision   means   that   we   do not   accept   liability   for   any   damage,   losses   or   additional   expenses suffered   by   you   or   any   member   of   your   group,   as   the   result   of causes   beyond   the   reasonable   and   foreseeable   control   of   us, such    as    war,    riot,    accident,    civil    strife,    industrial    dispute(s), crime,   natural   or   nuclear   disaster,   disease,   Acts   of   God,   adverse weather conditions, or such similar occurrences. Travel Insurance Each    and    every    person    comprising    booking    a    tour    with    us (including   all   those   travelling   with   the   person   booking   a   tour) must   be   comprehensively   insured   for   both   medical   and   travel   to Belgium   and   France   as   a   condition   of   booking   a   tour   with   us. This   same   condition   also   applies   to   breakdown   cover   and   vehicle repatriation    (for   clients   travelling   from   the   UK).   See   also   ‘Driving in the UK, France and Belgium’ to the right here. Passports You   must   ensure   that   you   and   all   members   of   your   group   are   in possession   of   a   valid   passport   and   Visa   (where   applicable)   for travel   to   France   and   Belgium   (and   UK   for   non-UK   residents).   We will   not   be   liable   for   the   consequences   of   any   failure   to   comply with this important requirement. Accommodation We   will   confirm   which   hotel(s)   you   will   be   staying   at   when   you book   your   tour.      If   for   any   reason   we   can   not   reserve   the   hotel you   requested,   we   will   suggest   an   alternative   and   it   will   be   your choice    as    to    whether    you    accept    or    decline    this    option.    All hotel/guest   house   rooms   have   en-suite   facilities   unless   otherwise stated. Eurotunnel (liability for excess charges) If   you   arrive   within   2   hours    of   the   booked   departure   time,   the booking   will   be   exchanged   without   charge .   If   you   arrive   more than   2   hours   but   no   more   than   24   hours    after   the   booked departure   time   on   your   outward   journey,   the   booking   will   be exchanged     but    you    will    be    required    to    pay    any    difference   between   the   price   SBT   paid    and   the   price   applicable   to   the departure   for   which   your   booking   is   exchanged .      For   bookings   of 3   or   4   days’   duration :   if   you   arrive   more   than   24   hours    after   the booked   departure   time   on   your   return   journey,   your   booking   will not be exchanged ; For   bookings   of   5   days’   duration :   if   you   return   after   midnight   on the   day    of   booked   departure   time   on   your   return   journey,   your booking will not be exchanged ; Vehicles fitted with LPG LPG   (Liquefied   Petroleum   Gas)   and   dual   powered   vehicles   (i.e. vehicles   fitted   with   an   LPG   tank   as   an   alternative   fuel)   cannot   be accepted for transport by Eurotunnel . Self-Drive Tour Costs We   undertake   to   arrange   your   ferry/tunnel   travel,   and   bed   and breakfast    hotel/guest    house    accommodation.        We    will    also provide   you   with   a   comprehensive   tour   pack   as   described   in   the appropriate section of our website (www.battlefield-tours.com). The    tour    cost    does    not    include    lunch    and    evening    meal    as experience    has    shown    that    travellers    usually    wish    to    have freedom   of   choice   regarding   where   and   what   to   eat,   as   opposed to    being    tied    to    a    hotel.    The    tour    price    does    not    include additional   costs   such   as   museum   fees,   travel   insurance,   car   hire, cabin/room   upgrades,   newspapers,   telephone   calls,   additional food and beverages, wine/beers/spirits etc. Driving in the UK, France and Belgium Somme   Battlefield   Tours   Ltd   shall   not   be   liable   or   in   any   way responsible   for   any   failure   or   alleged   failure   of   any   self-drive client(s)   to   fully   comply   with   all   road   traffic   and   other   associated requirements,   laws,   rules   and   regulations,   including   all   licence, equipment,     vehicle     construction     and     use,     insurance     and documentation     requirements,     when     driving     in     the     United Kingdom,    France    and    Belgium.        Furthermore,    will    not    be responsible   or   liable   for   any   penalties,   financial   or   otherwise, imposed   by   any   governing   or   regulatory   body,   organisation   or country   for   any   failure   to   comply   with   any   rules,   regulations   or laws   that   may   be   incurred   whilst   participating   in   a   tour   arranged or   provided   by   us.      There   are   many   helpful   websites   where advice   can   be   obtained,   such   as   those   provided   by   motoring organisations such as the RAC and AA. Disruptive Behaviour Client(s)   behaving   in   a   disruptive   manner   may,   after   warning and/or   at   the   discretion   of   us   (or   hoteliers   in   the   case   of   self- drive   tours),   be   required   to   leave   the   tour   or   hotel   premises without   recompense   for   termination   of   residence/booking/tour contract.   Under   such   circumstances   we   shall   not   be   liable   for   any additional   costs   (e.g.   travel,   accommodation   etc),   nor   refund   for termination of stay/residence/tour contract etc. Disability and other Special Requirements Having   regard   to   the   nature   and   size   of   our   organisation,   we   are committed    to    taking    all    reasonable    steps    to    accommodate persons    experiencing    most    forms    of    disability.        It    is    your responsibility   to   tell   us   in   advance   if   you   (or   any   of   your   group   if appropriate)   have   any   disability,   dietary   requirement,   or   other condition/special need.
Somme Battlefield Tours Ltd  Wimborne  Dorset BH21 1EJ  Tel: +44 (0) 7776 195773 or +44 (0) 1202 840520 info@battlefield-tours.com
GENERAL  DATA PROTECTION REGULATIONS The    General    Data    Protection    Regulations,    or    ‘GDPR’    as    more commonly    known,    come    in    to    effect    on    25    May    2018.        In accordance   with   these   regulations   we   outline   here   what   personal data   we   collect   from   you,   how   that   data   is   secured   and   how   any records   we   retain   in   respect   of   yourself   may   be   acce ssed   by   you. For   the   purposes   of   the   regulations   we   are   a   ‘controller’   of   data, and   NOT   a   ‘processor’   of   data   (because   we   do   not   share   your   data with    anyone    other    than    as    outlined    below    in    connection    with booking your tour).  What records we keep If,   and   only   if,   you   book   a   self-drive   tour   with   us,   we   will   make   a record   of   your   name,   your   address,   your   email   address   and   phone number    and,    if    we    book    a    Channel    crossing    for    you,    the registration   number   of   the   vehicle   you   will   be   using      (we   do   not need    details    of    your    vehicle    if    you    are    making    your    own arrangements).      In   the   case   of   your   name,   address   and   vehicle registration    number,    these    details    are    entered    on    to    a    single Microsoft   Excel   spreadsheet   which   is   retained   on   just   one   single desktop   computer   which   cannot   be   accessed   by   anyone   other   than the   two   directors   of   Somme   Battlefield   Tours   Ltd   (by   way   of   a password).    Neither    your    phone    number    or    email    address    are entered   on   to   our   to   computer   database    (a   written   record   on   a hand-written   paper   file   only).      Incoming   and   outgoing   emails   are processed    by    British    Telecom    in    accordance    with    their    GDPR compliance procedures. Please   also   note   that   we   do   not   use   any   form   of   ‘cloud’   storage   or sharing.      The   personal   details   we   keep   are   retained   on   just   one computer,   access   to   which   is   protected   by   the   most   up-to-date firewall, password and McAfee security. Do we share your details with anyone? The    short    answer    is    absolutely    not ,    other    than    with    your permission   passing   your   name   (and   phone   number   if   you   agree)   to the   hotel   we   book   for   you,   as   well   as   Eurotunnel   or   P&O   Ferries   if booking   you   a   Channel   crossing.      Unlike   some   larger   companies, we   do   NOT    share   your   personal   details   with   anyone   for   whatever purpose, or for whatever reason. It’s as simple as that!
If   I   pay   by   credit   or   debit   card,   will   these   details   also   be held on a computer? Absolutely   not.   When   paying   by   debit   or   credit   card   we   do   not record    any     details    on    our    computer    or    any    other    electronic recording   device/database.      The   only   record   we   do   keep   is   a   copy of   the   receipt   produced   by   our   card   terminal,   which   is   clipped   to the   paper   record   of   your   tour   booking.   A   copy   of   the   same   receipt will be sent to you when we post your guide package. To   ensure   maximum   security   when   paying   by   either   debit   or   credit card,   we   do   not   offer   this   facility   as   an   on-line   feature   on   our website.  All payments are therefore only taken by phone. What is your policy on sending unsolicited emails? Quite   simple   really.   We   will   NEVER   send   emails   to   anyone   unless they   have   emailed   us   first   seeking   further   information   about   our tours.        We    will    never    engage    in    the    practice    of    sending    out unsolicited    emails    promotional    emails,    not    just    because    the regulation   prohibit   this   most   annoying   practice,   but   because   we hate it ourselves! Can    I    have    a    copy    of    the    record    you    retain    on    your database? Yes.   Once   we   have   verified   that   you   are   the   person   in   question   we will   be   pleased   to   provide   you   with   a   screen-shot   of   your   data.   We remain   vigilant   to   guard   against   any   attempt   to   obtain   your   details by    way    of    fraudulent    representation,    hence    the    verification question   we   will   need   to   ask   you   before   any   personal   details   are released. Does    you    website    use    cookies    or    any    other    form    of tracking devices? Most   certainly   NOT!      We   built   our   website   ourselves   and   so   have complete   control   over   its   content.      That’s   why   we   know   for   sure that   our   website   is   100%   ‘clean’   with   no   hidden   trickery   lurking behind what you see. If   you   have   any   questions   about   how   we   record   your   data   do please   phone   or   email   and   we   will   be   pleased   to   help   in   any   way possible.
Terms & Conditions (General Data Protection below or click here)
Terms & Conditions and General Data Protection Regulations
Somme Battlefield Tours Ltd  Wimborne  Dorset BH21 1EJ  Tel: +44 (0) 7776 195773 or +44 (0) 1202 840520 info@battlefield-tours.com
GENERAL DATA PROTECTION REGULATIONS The   General   Data   Protection   Regulations,   or   ‘GDPR’   as   more   commonly known,   come   in   to   effect   on   25   May   2018.      In   accordance   with   these regulations   we   outline   here   what   personal   data   we   collect   from   you,   how that   data   is   secured   and   how   any   records   we   retain   in   respect   of yourself   may   be   accessed   by   you.   For   the   purposes   of   the   regulations we   are   a   ‘controller’   of   data,   and   NOT   a   ‘processor’   of   data   (because   we do   not   share   your   data   with   anyone   other   than   as   outlined   below   in connection with booking your tour).  What records we keep If,   and   only   if,   you   book   a   self-drive   tour   with   us,   we   will   make   a   record of   your   name,   your   address,   your   email   address   and   phone   number   and, if   we   book   a   Channel   crossing   for   you,   the   registration   number   of   the vehicle   you   will   be   using      (we   do   not   need   details   of   your   vehicle   if   you are    making    your    own    arrangements).        In    the    case    of    your    name, address   and   vehicle   registration   number,   these   details   are   entered   on   to a   single   Microsoft   Excel   spreadsheet   which   is   retained   on   just   one   single desktop   computer   which   cannot   be   accessed   by   anyone   other   than   the two   directors   of   Somme   Battlefield   Tours   Ltd   (by   way   of   a   password). Neither   your   phone   number   or   email   address   are   entered   on   to   our   to computer   database    (a   written   record   on   a   hand-written   paper   file   only).     Incoming    and    outgoing    emails    are    processed    by    British    Telecom    in accordance with their GDPR compliance procedures. Please   also   note   that   we   do   not   use   any   form   of   ‘cloud’   storage   or sharing.        The    personal    details    we    keep    are    retained    on    just    one computer,   access   to   which   is   protected   by   the   most   up-to-date   firewall, password and McAfee security. Do we share your details with anyone? The   short   answer   is   absolutely   not ,   other   than   with   your   permission passing   your   name   (and   phone   number   if   you   agree)   to   the   hotel   we book   for   you,   as   well   as   Eurotunnel   or   P&O   Ferries   if   booking   you   a Channel   crossing.      Unlike   some   larger   companies,   we   do   NOT    share   your personal   details   with   anyone   for   whatever   purpose,   or   for   whatever reason. It’s as simple as that! If   I   pay   by   credit   or   debit   card,   will   these   details   also   be   held   on a computer? Absolutely   not.   When   paying   by   debit   or   credit   card   we   do   not   record any     details    on    our    computer    or    any    other    electronic    recording device/database.      The   only   record   we   do   keep   is   a   copy   of   the   receipt produced   by   our   card   terminal,   which   is   clipped   to   the   paper   record   of your   tour   booking.   A   copy   of   the   same   receipt   will   be   sent   to   you   when we post your guide package. To   ensure   maximum   security   when   paying   by   either   debit   or   credit   card, we   do   not   offer   this   facility   as   an   on-line   feature   on   our   website.      All payments are therefore only taken by phone. What is your policy on sending unsolicited emails? Quite   simple   really.   We   will   NEVER   send   emails   to   anyone   unless   they have   emailed   us   first   seeking   further   information   about   our   tours.      We will    never    engage    in    the    practice    of    sending    out    unsolicited    emails promotional   emails,   not   just   because   the   regulation   prohibit   this   most annoying practice, but because we hate it ourselves! Can I have a copy of the record you retain on your database? Yes.   Once   we   have   verified   that   you   are   the   person   in   question   we   will be   pleased   to   provide   you   with   a   screen-shot   of   your   data.   We   remain vigilant   to   guard   against   any   attempt   to   obtain   your   details   by   way   of fraudulent   representation,   hence   the   verification   question   we   will   need to ask you before any personal details are released. Does   you   website   use   cookies   or   any   other   form   of   tracking devices? Most    certainly    NOT!        We    built    our    website    ourselves    and    so    have complete   control   over   its   content.      That’s   why   we   know   for   sure   that   our website   is   100%   ‘clean’   with   no   hidden   trickery   lurking   behind   what   you see. If   you   have   any   questions   about   how   we   record   your   data   do   please phone or email and we will be pleased to help in any way possible.
TERMS & CONDITIONS (followed by GDPR ) Abbreviations and meanings For   the   purposes   of   these   booking   conditions   terms   such   as   ‘us’,   ‘we’ and    ‘our’    shall    mean    Somme    Battlefield    Tours    Ltd    (the    tour ‘organiser’).    ‘Tour’    refers    to    both    Self-Drive    and    Conducted    Tours unless   otherwise   stated.   The   term   ‘you’   refers   to   the   person   making the   booking.   ‘Party’   and   ‘group’   means   those   persons   travelling   with you, on behalf of whom you are making the booking. How to book Please   contact   us   by   ‘phone   or   e-mail   to   make   a   booking   and/or   to seek clarification on any aspect of the tours offered. No   contract   shall   exist   between   you   and   us   until   your   booking   is confirmed   in   writing   by   us,   such   confirmation   including   our   standard ‘Terms   and   Conditions’   which,   together   with   our   letter,   shall   form   the basis   of   the   contract   between   you   and   us.   You   may   cancel   a   tour within   7   days   of   receipt   of   your   first   tour   confirmation   letter   or   email and   receive   a   full   refund   should   you   not   agree   with   what   is   stated (but subject to the conditions outlined under ‘Cancellations’ below). Payment Deposit A   deposit   of   £80   per   person   or   25%   of   the   total    tour   cost,   whichever is the greater, is payable on booking either a self-drive tour. Payments    can    be    made    either    by    credit    or    debit    card    (Visa    or MasterCard).        Cheques    are    no    longer    accepted.        All    credit    card payments    are    paid    direct    to    our    Trust    Account    (see    Security    of Payments). All    payments    must    be    made    in    GB    Pounds    Sterling    (credit    card payments    for    those    living    outside    the    UK    are    usually    converted automatically). Final balance If   you   do   not   pay   in   full   when   booking   your   tour,   your   outstanding balance    is    payable    not    less    than    56    days    prior    to    your    date    of departure.      If   the   balance   has   not   been   paid   by   48   days   prior   to departure,   we   have   the   option   to   cancel   your   booking   and   levy   the cancellation   charges   set   out   below   under   ‘Cancellations’.      Self-Drive Battlefield Guide(s) will be forwarded on receipt of the final balance. Security of Payments We   fully   comply   with   the   provisions   of   the   Package   Travel,   Package Holidays   and   Package   Tours   Regulations   1992   (EEC   Directive   90/314). In   accordance   with   these   regulations,   all   payments   made   to   Somme Battlefield   Tours   Ltd.,   either   as   deposit   or   final   settlement   (including all    credit    card    payments),    are    held    in    a    separate    trust    account (Barclays   Bank   plc,   Wimborne,   Dorset   A/c   No.   40812048)   and   in accordance   with   the   above   regulations   cannot   be   released   to   Somme Battlefield   Tours   Ltd.   until   the   specified   tour   has   taken   place.      This regulation   guarantees   a   full   refund   of   all   monies   paid   in   the   most unlikely   event   of   us   failing   to   provide   the   tour   booked   (which   in   20 years has never happened). Cancellations In   the   unlikely   event   of   us   having   to   cancel   a   tour,   for   whatever reason,   we   will   inform   you   as   soon   as   possible.      You    will   have   the choice   of   accepting   either   an   alternative   tour   or   having   an   immediate full refund  of all monies paid (including deposit). Should   it   be   necessary   for   either   you   or   any   member   of   your   party   to have   to   cancel   a   booking,   then   the   person   making   the   booking   must notify   us   in   writing.   The   cancellation   will   be   effective   from   the   date this   written   communication   is   received   by   us.   You   may   substitute another person in the place of any of your group at no extra charge. A   request   to   change   a   previously   booked   tour   to   another   date   shall   be deemed    to    be    a    cancellation.        However,    at    our    discretion,    will endeavour   to   make   minor   changes   if   requested   but   cannot   guarantee the   availability   of   hotel   and/or   Channel   crossing   for   any   new   tour dates, in which case the above provision shall apply. The   following   scale   of   cancellation   charges,   that   is   the   money   you   will forfeit   should   you   cancel   a   tour,   shall   apply   to   all   tours   (clear   days notification relative to date of departure): More than 56 days        -      tour deposit                                            (but see below) 56 - 28 days         - 50% of tour price 27 - 15 days         - 70% of tour price 14 days or less      - 100% of tour price If   either   payment   in   full,   or   50%   of   tour   cost,   has   been   made   in advance   of   the   above   56   day   period,   and   as   a   result   all   guide   material has   been   provided,   then   the   forfeitable   tour   deposit   shall   be   50%   of the   total   tour   cost   should   the   tour   be   cancelled   for   any   reason   at   any time (i.e. even if outside the above mentioned ‘56 day’ period). ‘Force Majeure’ We   accept   full   responsibility   for   ensuring   that   the   services   we   contract to   provide   are   to   a   reasonable   standard,   subject   to   the   provisions   of ‘force   majeure’.       This   provision   means   that   we   do   not   accept   liability for   any   damage,   losses   or   additional   expenses   suffered   by   you   or   any member   of   your   group,   as   the   result   of   causes   beyond   the   reasonable and   foreseeable   control   of   us,   such   as   war,   riot,   accident,   civil   strife, industrial   dispute(s),   crime,   natural   or   nuclear   disaster,   disease,   Acts of God, adverse weather conditions, or such similar occurrences. Travel Insurance Each   and   every   person   comprising   booking   a   tour   with   us   (including all    those    travelling    with    the    person    booking    a    tour)    must    be comprehensively   insured   for   both   medical   and   travel   to   Belgium   and France   as   a   condition   of   booking   a   tour   with   us.   This   same   condition also   applies   to   breakdown   cover   and   vehicle   repatriation    (for   clients travelling   from   the   UK).   See   also   ‘Driving   in   the   UK,   France   and Belgium’ to the right here. Passports You   must   ensure   that   you   and   all   members   of   your   group   are   in possession   of   a   valid   passport   and   Visa   (where   applicable)   for   travel to   France   and   Belgium   (and   UK   for   non-UK   residents).   We   will   not   be liable    for    the    consequences    of    any    failure    to    comply    with    this important requirement. Accommodation We   will   confirm   which   hotel(s)   you   will   be   staying   at   when   you   book your   tour.      If   for   any   reason   we   can   not   reserve   the   hotel   you requested,   we   will   suggest   an   alternative   and   it   will   be   your   choice   as to   whether   you   accept   or   decline   this   option.   All   hotel/guest   house rooms have en-suite facilities unless otherwise stated. Eurotunnel (liability for excess charges) If   you   arrive   within   2   hours    of   the   booked   departure   time,   the   booking will   be   exchanged   without   charge .   If   you   arrive   more   than   2   hours   but no   more   than   24   hours    after   the   booked   departure   time   on   your outward    journey,    the    booking    will    be    exchanged     but    you    will    be required   to   pay   any   difference    between   the   price   SBT   paid    and   the price   applicable   to   the   departure   for   which   your   booking   is   exchanged .     For   bookings   of   3   or   4   days’   duration :   if   you   arrive   more   than   24 hours    after   the   booked   departure   time   on   your   return   journey,   your booking will not be exchanged ; For   bookings   of   5   days’   duration :   if   you   return   after   midnight   on   the day    of   booked   departure   time   on   your   return   journey,   your   booking will not be exchanged ; Vehicles fitted with LPG LPG    (Liquefied    Petroleum    Gas)    and    dual    powered    vehicles    (i.e. vehicles   fitted   with   an   LPG   tank   as   an   alternative   fuel)   cannot   be accepted for transport by Eurotunnel . Self-Drive Tour Costs We    undertake    to    arrange    your    ferry/tunnel    travel,    and    bed    and breakfast   hotel/guest   house   accommodation.      We   will   also   provide you   with   a   comprehensive   tour   pack   as   described   in   the   appropriate section of our website (www.battlefield-tours.com). The   tour   cost   does   not   include   lunch   and   evening   meal   as   experience has   shown   that   travellers   usually   wish   to   have   freedom   of   choice regarding   where   and   what   to   eat,   as   opposed   to   being   tied   to   a   hotel. The   tour   price   does   not   include   additional   costs   such   as   museum   fees, travel     insurance,     car     hire,     cabin/room     upgrades,     newspapers, telephone calls, additional food and beverages, wine/beers/spirits etc. Driving in the UK, France and Belgium Somme    Battlefield    Tours    Ltd    shall    not    be    liable    or    in    any    way responsible   for   any   failure   or   alleged   failure   of   any   self-drive   client(s) to   fully   comply   with   all   road   traffic   and   other   associated   requirements, laws,   rules   and   regulations,   including   all   licence,   equipment,   vehicle construction    and    use,    insurance    and    documentation    requirements, when     driving     in     the     United     Kingdom,     France     and     Belgium.       Furthermore,    will    not    be    responsible    or    liable    for    any    penalties, financial   or   otherwise,   imposed   by   any   governing   or   regulatory   body, organisation   or   country   for   any   failure   to   comply   with   any   rules, regulations   or   laws   that   may   be   incurred   whilst   participating   in   a   tour arranged   or   provided   by   us.      There   are   many   helpful   websites   where advice    can    be    obtained,    such    as    those    provided    by    motoring organisations such as the RAC and AA. Disruptive Behaviour Client(s)   behaving   in   a   disruptive   manner   may,   after   warning   and/or at   the   discretion   of   us   (or   hoteliers   in   the   case   of   self-drive   tours),   be required   to   leave   the   tour   or   hotel   premises   without   recompense   for termination      of      residence/booking/tour      contract.      Under      such circumstances   we   shall   not   be   liable   for   any   additional   costs   (e.g. travel,     accommodation     etc),     nor     refund     for     termination     of stay/residence/tour contract etc. Disability and other Special Requirements Having   regard   to   the   nature   and   size   of   our   organisation,   we   are committed   to   taking   all   reasonable   steps   to   accommodate   persons experiencing   most   forms   of   disability.      It   is   your   responsibility   to   tell   us in   advance   if   you   (or   any   of   your   group   if   appropriate)   have   any disability, dietary requirement, or other condition/special need.